Gigabyte's pathetic technical support

[Pedro-NF]

Never in the past 10 years I managed to get one single useful reply from these morons. Truth be said, that applies to most motherboard manufacturers - ASUS technical support is equally bad, if not worse. The only hardware manufacturers I'd put my hand in the fire for are DFI and EVGA. And all of this is YOUR fault - yes, you, the fucking meek customers who swallow all this shit and never do anything about it. The day one of these support motherfuckers - or preferably, one of these companies' managers - take a bullet in the head, things will start to change.

[Indeec]

i agree same thing is in ireland

[Pedro-NF]

These replies to and from Gigabyte's pathetic "technical" support (after the 10th or 20th useless contact) deserve a mention of honor:

Question - 1166600
From: Pedro Corbett
Sent: 12/16/2011 04:30
Question:

For Satan's sake, please forward this ticket to an American technician. Of course AHCI functions do not apply to optical drives but there have never been any issues with connecting a SATA optical drive to a SATA controller with AHCI enabled. In fact, my previous motherboard was (unfortunately) also a Gigabyte board based on the NVIDIA 720a chipset and SATA ports 4 and 5, where I used this very DVD drive, were only available with the SATA mode set to RAID/AHCI. You have no clue of what you're talking about.

Answer - 1166600
Answer:

Dear customer,

You are contacting technician in America though ! You can contact our phone tech support at 626-854-9338 select option 3 or contact optical drive manufacture tech support if you willing to get other advice.

Best regards,

Gigabyte technical support team.

Question - 1166979
From: Pedro Corbett
Sent: 12/17/2011 03:02
Question:

I doubt that - your broken English gives you away.

Anyways, allow me to educate you. The Intel official AHCI specifications do not impose any restrictions regarding the use of ATAPI/PATA devices on AHCI enabled controllers. On the opposite, the white papers list the bits that must be set by the OS and/or the BIOS for an AHCI controller to work correctly with an ATAPI device. You might be interested in studying the AHCI specifications in detail from Intel's official documents:

http://www.intel.com/technology/serialata/ahci.htm

Many years ago, it might have been acceptable that some ATAPI devices like optical disks might have problems with AHCI enabled controllers, but not anymore. Plextor even used to keep a list informing the compatibility status of their products with the most popular motherboards. The list isn't even online anymore.

Let's summarize this series of unskilled and unprofessional replies (of course not all written by the same person):

---> The AMD AHCI drivers for Windows XP 64-bit (I haven't tested other OS's on this motherboard yet) and/or the respective section of BIOS code are flawed. Now what would be a professional attitude? Forward the issue to AMD and to the Gigabyte programmers responsible for this motherboard's BIOS, instead of trying to put the blame on the devices having problems or telling the customer (who happens to be a systems analyst and programmer for over 24 years) that (in your Asian moron broken English) "user should known PC technology to configuration system".

My Hitachi DeskStar 7K3000 HDS723020BLA642 SATA 3 HDD and my Pioneer ODD are certainly not the only devices out there that are having problems with the Gigabyte GA-890FXA-UD5 rev. 2.1 motherboard. As much as I despise you and your useless support (why don't you take a hint from your Foxconn coleagues and suicide?), I have to be fair here: AMD's drivers have always been badly written and flawed, so these problems are most certainly their fault, but Gigabyte, as the motherboard manufacturer, should take the responsible attitude of sorting these issues with AMD instead of ignoring a customer.

In a nutshell - your support staff is unskilled, unprofessional and lazy, and your technical support is useless. Please consider having a vasectomy so that you people won't breed any more morons.

I have been copying this "support" thread to a number of sites so it gets well indexed on Google and others, including one of my game servers forums:

viewtopic.php?f=16&t=365

There is no need to reply anymore - if I read another line from you I'll probably puke.

[Pedro-NF]

The piece of trash replied:

Answer - 1166979
Answer:

Thanks for the education any way!

I'll never lose my hope that someday I will get access to some nukes or other WMD's...

[Pedro-NF]

Tr1p, my little clueless moronic tech noob, this had nothing to do with the AMD/ATI HD 5850's video cards. I sold all three of them last month and got myself an NVIDIA GeForce GTS 450 - a very entry-level card but I'm a little short of money right now. BTW, the factory OC'd HD 5850's I had are more than twice faster than a GTS 450 - except, of course when it comes to OpenGL support... ATI's poor driver implementation made the much more powerful HD 5850's run ET at about half the speed than the very basic GTS 450, due to NVIDIA's perfect OpenGL implementation.

Now back to the subject that was the theme of your rantings. The issue this time was that AMD's AHCI drivers for their 890FX/SB850 chipset, which is used on this rather expensive motherboard by Gigabyte, just won't work with my Hitachi DeskStar 7K3000 HDS723020BLA642 SATA 3 HD or my Pioneer DVD drive. I had to run this very fast SATA 3, 7200 RPM HD in Native IDE mode, thus losing NCQ and other AHCI features. As you certainly know - oops, maybe not! - the AHCI specification was created by Intel and you can enlighten yourself with the official white papers available from Intel's site.

This will also come as a surprise to you, but for one year I kept the site http://www.boycott-nvidia.org because NVIDIA once refused to inform me what was the maximum temperature one of their chipsets could endure. They ended up contacting me with the information and I agreed to take the site offline and not to renew the domain.

Usually I wouldn't go through all the trouble of explaining myself to an inferior lifeform, but I woke up feeling mercyful today. Not mercyful enough to keep me from banning you from the forums and the server though, you piece of imbecile human trash. Have a nice but very short life.

[Pedro-NF]

Gigabyte Issues New BIOS for Motherboard Smoking Issue

1:00 AM - December 28, 2011 by Kevin Parrish - source: Softpedia

Three Gigabyte motherboards need a critical BIOS update.

Last week a Taiwanese overclocker uploaded a video to YouTube showing a Gigabyte X79-UD3 motherboard smoking and then blowing a MOSFET during a mild overclocking stress test -- the board's CPU VRM just couldn't cope with the stress. Viewers blew off the "blow-up" as mere bad luck in the following comments (which have since been disabled).

But then Gigabyte began receiving similar complaints from numerous customers owning several different Gigabyte motherboards, some of which claimed that moderate voltage-assisted CPU overclocking produced the same explosive results. The company thus began an investigation which revealed to be a problem with three socket LGA2011 motherboards: the GA-X79-UD3, the GA-X79-UD5 and the G1.Assassin 2.

The problem, according to the report, is a combination of the board's bad quality PWM components and bad firmware. The company has released a quick fix by way of a new BIOS which prevents burnout by throttling the CPU when subjected to extreme stress (and save VRM). Unfortunately, this prevention means that the overclocking feature has been disabled -- the main selling feature for all three affected boards.

That said, current owners can keep their motherboard and use the new BIOS, but the overclocking ability will be eliminated. If that's not satisfactory, customers can return the motherboard to Gigabyte for a free replacement when the corrected version becomes available. Meanwhile, the company has pulled all three boards from store shelves and virtual retailers.

Gigabyte will likely issue a statement soon on when consumers can return their GA-X79-UD3, GA-X79-UD5 G1.Assassin 2 motherboards for replacement, so stay tuned.

http://www.tomshardware.com/news/Gigaby ... 14374.html

[Pedro-NF]

I went through all the trouble of performing clean installations of Windows XP Pro 32 SP3 and Windows 7 Ultimate 64 SP1 in AHCI mode directly on the Hitachi HD having problems, and both OS's installed and worked perfectly. A third attempt of a clean install of Windows XP Pro 64 SP2 in AHCI mode ended up with the install completing but the OS unable to boot. That makes it perfectly clear that AMD's SATA AHCI/RAID Windows XP 64 drivers for the 890FX/SB850 chipset are flawed.

Do your job right, AMD and Gigabyte morons!

I went back to my previous motherboard, a Gigabyte GA-M720-US3 with an NVIDIA 720D chipset, and had no problems with any of my HD's or DVD drives in AHCI mode on Windows XP Pro 64 SP2. With NVIDIA out of the chipset business - not that they were perfect at it, but their support at least cares for their customers - and AMD constantly releasing flawed chipset and video drivers, my next build will be Intel based, with a motherboard from a manufacturer who values their customers, like EVGA.