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LowPingGameServers.com - Why To AVOID Them

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Crystal
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Re: LowPingGameServers.com - Why To AVOID Them

#11

Post by Crystal » 24 Jun 2011, 02:43

I would just like to point out, that I read their TOS word for word. The sentence they are saying was in the TOS, wasn't there until AFTER the post was made on their testimonial page. "Any abuse of our staff in any medium or format will result in the suspension or termination of your services." <-- If you look at their TOS it was even put at the very bottom because they were too lazy to find a proper spot for it. Also unless specifically said otherwise, they don't have the right to change the TOS without telling their customers.

Clearly this company is not worth any business given to them. If they concerned themselves less about someone calling them out, and more about their legal services, they might actually make more profit rather than losing it.


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jakeson
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Re: LowPingGameServers.com - Why To AVOID Them

#12

Post by jakeson » 24 Jun 2011, 02:55

Nice work, Crystal.

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Rumple-teaser
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Re: LowPingGameServers.com - Why To AVOID Them

#13

Post by Rumple-teaser » 24 Jun 2011, 03:17

apparently my copy paste didn't sit well with ole trevor. he locked it but i started a new one quoting what Crystal discovered about adding that to their TOS after my post
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Crystal
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Re: LowPingGameServers.com - Why To AVOID Them

#14

Post by Crystal » 24 Jun 2011, 06:04

Rumple-teaser wrote:apparently my copy paste didn't sit well with ole trevor. he locked it but i started a new one quoting what Crystal discovered about adding that to their TOS after my post

i think its funny that they said the last time it was updated (modified) was 7/7/2010... clearly they think we are stupid. Just because they added that text to it, doesn't mean that it is truthful...

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jakeson
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Re: LowPingGameServers.com - Why To AVOID Them

#15

Post by jakeson » 24 Jun 2011, 06:59

Newest version of lowping TOS:

Our Candy Ass Staff will not be abused by anyone. As it takes several grief counselors to deal with even the slightest critisim to one of our "special needs" employees, We have decided that our time is best spent in prevention. To this end we troll the interwebs looking for any negative (percieved or otherwise) comment. Anyone caught with a negative comment will be told to go to one of our many competitors for their server needs. Remember our Candy Ass motto: We could work harder to be a better company, but we won't.

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Crystal
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Re: LowPingGameServers.com - Why To AVOID Them

#16

Post by Crystal » 24 Jun 2011, 07:40

jakeson wrote:Newest version of lowping TOS:

Our Candy Ass Staff will not be abused by anyone. As it takes several grief counselors to deal with even the slightest critisim to one of our "special needs" employees, We have decided that our time is best spent in prevention. To this end we troll the interwebs looking for any negative (percieved or otherwise) comment. Anyone caught with a negative comment will be told to go to one of our many competitors for their server needs. Remember our Candy Ass motto: We could work harder to be a better company, but we won't.

Nice.
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Re: LowPingGameServers.com - Why To AVOID Them

#17

Post by Pedro-NF » 24 Jun 2011, 19:46

OK people, the MORONS at LPGS made us drop from the 45th position on the ET server ranking to the 2456th (hahahaha) with their unprofessional attitude. So let's get on the new server and climb back up!

By the way, there has been no refund from them, so I opened a PayPal dispute requesting 3/4 of the last payment I made. The server was paid for the period between 15 June 2011 and 14 July 2011, and they had their hysterical fit on 23 June 2011, so we used roughly 1/4 of the paid for term.

That's not even pocket change for me, so if they don't settle the dispute or PayPal decides against me, they can keep my donation and use it to store some food - we don't want their families to starve, because living on unemployment money is rather tight.
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Re: LowPingGameServers.com - Why To AVOID Them

#18

Post by Pedro-NF » 25 Jun 2011, 04:04

LowPingGameServers refused to make the partial refund of the money I had requested and escalated the case from a dispute to a "PayPal claim". That means PayPal would investigate the case and decide. They already did, and didn't even seem to have read my dispute's arguments carefully. I wrote:

"Payment was made for one month's term, on 15 June 2011. The seller unilaterally suspended the service on 23 June 2011 after a complaint by me about the bad quality of their services. I request a pro-rated refund for the period of time the service should have been provided and will not be, relative to 3 weeks of service."

They decided to close the case and not to force the seller to make the refund not based on the arguments, but only because of the word "quality" in my text. PayPal: "our dispute policies (...) do not apply to the quality of the items sold". It seems like a bot analyzed the case. I'm gonna start another dispute rephrasing the text and omitting the word "quality".
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Re: LowPingGameServers.com - Why To AVOID Them

#19

Post by Pedro-NF » 25 Jun 2011, 04:10

Damn, they won't let me start a new dispute for the same transaction.
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Re: LowPingGameServers.com - Why To AVOID Them

#20

Post by qu4s3n4d4 » 25 Jun 2011, 04:21

that's the most stupid thing i ever saw, the problem wasnt the complaint about the quality, but the break of the contract by the other part... those guys at paypal must be more dumb than the ones that works for the old server...
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Re: LowPingGameServers.com - Why To AVOID Them

#21

Post by Pedro-NF » 25 Jun 2011, 04:25

I sent PayPal this message:

"Case: PP-001-353-097-962

The dispute for a refund was escalated by the seller to a claim, and PayPal decided not to issue the refund because the dispute policy does not apply to the quality of the goods/services purchased.

This is not the case here. The dispute was not about the quality of the service purchased. The dispute was initiated because the seller did not provide the service for the period of time I paid for, which clearly qualifies as goods not received.

The service was paid to the seller on 15 June 2011, to be provided from 15 June 2011 to 14 July 2011. The seller unilaterally suspended the service on 23 June 2011, without making a pro-rated refund for the time the service will not be provided.

Thus, I paid for 30 days of service, and only received 8 days."

If PayPal doesn't reconsider their decision (which I don't believe they will), I'll just take them to court and ask for what we call here "moral damages". That's pretty easy to do - I'm always sueing some bank or credit card company - and, best of all, free. Actually, this goes beyond "moral damages", I'm pretty sure it qualifies as fraud or something like that. I'll talk to my attorney next week.

As to LowPingGameServers, I'm filing a complaint against them with the BBB, and studying other possible direct measures.
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Re: LowPingGameServers.com - Why To AVOID Them

#22

Post by Pedro-NF » 25 Jun 2011, 04:28

qu4s3n4d4 wrote:that's the most stupid thing i ever saw, the problem wasnt the complaint about the quality, but the break of the contract by the other part... those guys at paypal must be more dumb than the ones that works for the old server...
That's usual with PayPal's support. If you ask them the same question 3 times on different days, you will probably get 3 different replies. A judge will only give them one reply, though. :)
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Re: LowPingGameServers.com - Why To AVOID Them

#23

Post by Pedro-NF » 25 Jun 2011, 05:43

I forgot to paste the reply by LowPingGameServers to PayPal:

"This client used racial comments towards our employees which is a violation of the terms of service he agreed to. We can provide screen/picture shot of the actual support ticket where he referred to the racial comments to at least two employees:Quote from client:Pedro CorbettClient 06/23/2011 15:24Well, not only your tech guy, but you are a moron too, (...)"

I didn't know that calling someone a moron was an act of racism, that one is new for me. :lol:
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Re: LowPingGameServers.com - Why To AVOID Them

#24

Post by kway[BE] » 25 Jun 2011, 05:47

Pedro-NF wrote:
I didn't know that calling someone a moron was an act of racism, that one is new for me. :lol:
He must have read it wrong. He must have read Mormon...

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Re: LowPingGameServers.com - Why To AVOID Them

#25

Post by Pedro-NF » 25 Jun 2011, 19:47

Someone from PayPal now replied that "PayPal's dispute policies apply only to physical goods, not to services or other intangible goods". Under Brazilian Law, all parties involved in a civil or criminal lawsuit are considered equally responsible, so since LPGS has no representatives in Brazil, PayPal and the issuer of the credit card used in the transaction are going to face the charges alone.
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Re: LowPingGameServers.com - Why To AVOID Them

#26

Post by Pedro-NF » 26 Jun 2011, 00:49

Most of you don't know, but for over 10 years I've had a site, Brasil Livre (in Portuguese), dedicated to the defense of individual rights and consumers rights. I'm often interviewd by major Brazilian newspapers like O Globo (my latest interview is online on the Brasil Livre site) because of my countless individual lawsuits against abusive companies, besides class action suits conducted by the Brazilian Public Ministery based on facts I provided them. I'm getting in touch with my media contacts to get some heat on PayPal on this issue.

About LowPingGameServers, I'll try a few extrajudicial possibilities, like filing complaints against them with the BBB and other entities and massively contacting the American media about the case. If that doesn't get them to return the money they should have refunded me, I'll just hire an US attorney and sue them for everything they can be sued for.

This is not about the pitiful amount of money involved, it's a question of principle. Fortunately, I have plenty of financial resources to spend on this, and I don't care about how much I'm gonna win or lose.
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Re: LowPingGameServers.com - Why To AVOID Them

#27

Post by Rumple-teaser » 26 Jun 2011, 17:54

Pedro-NF wrote:Most of you don't know, but for over 10 years I've had a site, Brasil Livre (in Portuguese), dedicated to the defense of individual rights and consumers rights. I'm often interviewd by major Brazilian newspapers like O Globo (my latest interview is online on the Brasil Livre site) because of my countless individual lawsuits against abusive companies, besides class action suits conducted by the Brazilian Public Ministery based on facts I provided them. I'm getting in touch with my media contacts to get some heat on PayPal on this issue.

About LowPingGameServers, I'll try a few extrajudicial possibilities, like filing complaints against them with the BBB and other entities and massively contacting the American media about the case. If that doesn't get them to return the money they should have refunded me, I'll just hire an US attorney and sue them for everything they can be sued for.

This is not about the pitiful amount of money involved, it's a question of principle. Fortunately, I have plenty of financial resources to spend on this, and I don't care about how much I'm gonna win or lose.
you want for me to repost this in their testimonial forum? *evil grin*
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Re: LowPingGameServers.com - Why To AVOID Them

#28

Post by Pedro-NF » 26 Jun 2011, 19:46

Rumple-teaser wrote:you want for me to repost this in their testimonial forum? *evil grin*
No, leave them alone. They'd just delete the post and ban you (as I would if they posted here). Our forums have more members, topics and posts than theirs, anyways... not to mention spies. :roll: 8-) :lol:

By the way, I'd like to say that the massive support I've been receiving from you guys has not gone unnoticed. Who would have said we would ever see Rumple, Money and Crystal on the same topic without trying to kill each other AND fighting for the same cause? :D If anything, LPGS did us a service by bringing everyone back together again and forcing me to find a much more professional company with a far superior network, Nuclear Fallout Servers, which will benefit everyone.
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Re: LowPingGameServers.com - Why To AVOID Them

#29

Post by Pedro-NF » 30 Jul 2011, 09:23

Just found out on this lovely site - Screw-PayPal.com - that there's a major class action suit against PayPal going on in California right now. I've also just received the chargeback by the issuer of the credit card used in that payment that LowPingGameServers STOLE from me. If they insist with the dispute, they might have to face credit card fraud charges and have their PayPal account frozen.

I should be filing my individual lawsuit against PayPal for moral damages in the next weeks, based on all the trouble they caused me and on the illegality of much of their terms of service under Brazilian (and most countries) consumers defense laws, and, of course, denouncing PayPal to the Brazilian Federal Public Ministry, which will certainly lead the federal prosecutors to file a public class action suit against PayPal. I'm also already working together with major Brazilian newspaper O Globo on a report on PayPal's activities in Brazil. Then it will be the time for the avalanche of complaints against LPGS with every consumers defense institution or association I manage to find in the US, besides massively contacting the US media. I'll keep you all posted as the cases develop.

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Fsjal
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Re: LowPingGameServers.com - Why To AVOID Them

#30

Post by Fsjal » 18 Aug 2011, 16:02

Pedro-NF wrote:Just found out on this lovely site - Screw-PayPal.com - that there's a major class action suit against PayPal going on in California right now. I've also just received the chargeback by the issuer of the credit card used in that payment that LowPingGameServers STOLE from me. If they [...]
Thats why you should never fuck with Pedro.

And that reminds me of a scene...

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